Customer Contact Center

• Account Transactions
  You can get information and support about all our products and services, including balance monitoring, account activity tracking, and money transfer tracking (EFT, wire transfer, FAST, SWIFT).

• Password Operations
  You can get support for your card password, internet banking password, secret word, and telephone banking password operations.

• Technical Support Services
  You can contact us for internet banking, mobile banking, ATM, bank card, mobile POS, e-banking services, courier tracking, and other technical support operations.

According to legal regulations, you can only access services through the Customer Communication Center after verification with your ATM card or Telephone Banking password. As Emlak Katılım Bankası, we would like to remind our valued customers that they should pay attention to certain points in order to maintain the highest level of personal security and privacy:

• Your information registered with our Bank is verified during the security steps. Therefore, please ensure your information is up-to-date. If it is not up-to-date, you can update your information through our branches.
• All conversations you have with customer representatives are recorded and securely stored for security reasons.
• You should not share your customer number and password used in Customer Communication Center transactions with anyone.
• Our Bank will never call you to request your password. We do not request the sharing of your security information verbally or in writing via email or SMS.
• Do not set your date of birth, phone number, or consecutive information as your Emlak Katılım Mobile PIN in a way that is easily accessible and could fall into the wrong hands.
• Do not write your password anywhere, and do not save it on a computer or browser.
• When using the Customer Communication Center, please enter your password only by dialing it on your phone. If your password is requested verbally or in writing, do not provide it under any circumstances; immediately end the call and inform our Bank about the matter. No one other than you knows your telephone banking password, which ensures the confidentiality and security of your transactions. It should not be shared even with your customer communication representative. When making calls from phones belonging to others or in public areas, dial the number yourself and ensure you dial the correct number. After your calls, please ensure that the transaction passwords you dialed are not stored in the phone's memory.

Exceptions

• For lost, stolen, and suspicious transaction reports, you can secure your card and report the issue by calling our Customer Communication Center and pressing 0 to connect with a priority customer representative.
• We cannot provide services to customers under the age of 18 through Telephone Banking.
• E-Branch and disabled customers can reach our customer representatives 24/7 via the "Live Support" (Web Chat) channel by logging in to our Emlak Katılım Mobile application or our website.