Accessible Banking

Emlak Katılım continues to develop its Accessible Banking services. In accordance with the criteria set out in Law No. 5378 on Persons with Disabilities and the Regulation on the Accessibility of Banking Services, our service standards are outlined below.

• Emlak Katılım ensures that signs, notices, and warning signs are of adequate size and sufficiently illuminated.
• Panels displaying the branch name and working hours at the entrances of our branches are provided with Braille printing for visually impaired customers.
• Buttons have been installed at branch entrances to enable customers with disabilities to receive assistance from bank personnel.
• Tactile guidance systems have been installed throughout all branch floors for visually impaired customers.
• Guidance and information signs with the necessary features for visually impaired customers have been installed.
• Customers with disabilities visiting our branches are given priority.

• The Customer Satisfaction Center is equipped to provide services to customers with disabilities, including personnel who know sign language and web chat support.
• Our employees receive the necessary training to facilitate transactions for customers with disabilities.

• Our ATMs have been structurally and technically adapted to enable customers with disabilities to use them.
• Braille applications have been installed on our ATMs.
• Voice menu services are available at ATMs. Through the voice menu, customers can perform transactions such as balance inquiries, cash withdrawals, cash deposits, credit card balance inquiries, and credit card bill payments.
• ATMs have been designed for ease of use, and the volume of the audio provided through the headphones can be adjusted by the customer.
• Customers with disabilities and customers aged 70 and over can use all our ATMs free of charge.

The ATM information provided within the scope of accessibility is as follows:

• All our ATMs are suitable for visually and hearing-impaired customers; you can access the current ATM list by clicking here.
• Additionally, you can view, which are also suitable for the orthopedically disabled, by clicking here.

Work is ongoing to provide audio guidance for the texts on the Contracts page.

Internet Banking and Mobile Banking channels are compatible with screen reader programs.