Emlak Katılım Mobile

How Can I Use the Mobile Branch?

You can start using the Emlak Katılım Mobile application immediately by downloading it to your device from the App Store, Google Play, or AppGallery, or from the address yukle.emlakkatilim.com.tr.

To log in to the Mobile Branch, enter your Customer Number or T.R. Identity Number and your 6-digit digital password, then complete the process by entering the SMS verification code sent to your mobile phone. You can now access all channels (Mobile Branch, Internet Branch, Telephone Banking) using a single digital password.

Individual and corporate customers must submit their initial digital password requests at our branches during the account opening process.

I Forgot My Digital Password / My Password Is Blocked; What Should I Do?
On the initial login screen of our mobile application, proceed via the “I am a customer, I will activate” option and use the “I Forgot My Digital Password” menu. By following the instructions, you can receive a 6-digit temporary digital password via SMS and create your permanent digital password upon your first login.

The validity period specified in the SMS is 120 hours. Please log in and set your new digital password within this timeframe.

What Do I Need to Do for the First Login?

• You must complete the verification (activation) process to use the installed application. Please fill in the information requested during the verification stage.
• If you wish to log in as an individual user, enter your T.R. Identity Number or customer number. Enter the temporary password sent to you in the password field. On the next screen, enter the verification code sent to your mobile phone via SMS. Following SMS verification, a screen will appear where you can set your permanent digital password. Once you have set your password and entered the verification code sent to your mobile phone via SMS, the activation process will be complete.
• If you wish to log in as a corporate user, enter your Turkish Identity Number or customer number and your username. Enter the temporary password sent to you in the password field. On the next screen, enter the verification code sent to your mobile phone via SMS. Following SMS verification, a screen will appear where you can set your permanent digital password. Once you have set your password and entered the verification code sent to your mobile phone via SMS, the activation process will be complete.
  What is Mobile Approval?
  In accordance with the "Circular on Criteria Required for Identity Verification and Transaction Security in Electronic Banking Services and the Establishment of Contractual Relationships in the Electronic Environment" published by the Banking Regulation and Supervision Agency (BRSA), regulations have been implemented to enhance transaction security in our Internet Branch.
  If you use Emlak Katılım Mobile, you can easily approve your Internet Branch logins, money transfers, payment transactions, and contract confirmations for product applications via the notification sent to Emlak Katılım Mobile or through the "Mobile Approval" menu on the application's login screen.
  If you do not use Emlak Katılım Mobile, you can approve your Internet Branch logins and financial transactions using a one-time SMS password sent to your mobile phone. For transactions requiring contract approval, you need to activate Emlak Katılım Mobile.

There are no changes to your current usage regarding transactions performed via Emlak Katılım Mobile.
You can use Emlak Katılım Mobile to carry out your transactions quickly and easily.

• Emlak Katılım sends SMS (text messages) and emails to its customers solely for informational purposes and does not request any information from them. If you receive a suspicious SMS or email appearing to be from Emlak Katılım, please contact the Emlak Katılım Call Center (0850 222 26 26) immediately to report the matter.
• Ensure that the Digital Password you choose does not contain personal information (such as your first name, last name, or date of birth) or sequential numbers.
• Do not keep your Digital Password—used to log in to the Internet Branch and Mobile Branch—in any location where it could fall into the hands of others, and do not share it with anyone, including bank staff.
• Do not open content sent via email or SMS from sources you do not recognize or trust.
• Do not install the Mobile Branch application on a smartphone with a modified operating system (rooted or jailbroken); such devices pose a high security risk.
• Do not leave the Internet Branch or Mobile Branch open after completing your transaction; always end your session using the logout button.
• Do not leave the smartphone containing the Mobile Branch app in a place where others could access it, and ensure you have an active security measure—such as a keypad lock or pattern lock—enabled on your phone.
• You can customize your security settings via the settings menu in the Internet Branch or by contacting the Emlak Katılım Call Center (0850 222 26 26). Do not click on or download links sent to you via SMS, e-mail, etc., or application packages (APK, IPA, etc.) encountered while browsing the internet for the purpose of installing the Mobile Branch. Install the Mobile Branch only from the App Store or Google Play app stores, ensuring the page belongs to our bank.
• If you suspect that the application you installed to access the Mobile Branch is fraudulent, please call the Emlak Katılım Call Center (0850 222 26 26) as soon as possible to report the issue.
• If you receive a suspicious SMS or e-mail claiming to be from Emlak Katılım, please call the Emlak Katılım Call Center (0850 222 26 26) as soon as possible to report the issue.
• If you encounter a transaction on your accounts that you did not authorize, or if you believe your password has been compromised by third parties, please call the Emlak Katılım Call Center (0850 222 26 26) as soon as possible to report the issue.