Emlak Katılım Mobile

How Can I Use Mobile Branch?
You can download the Emlak Katılım Mobile application free of charge from the App Store / Google Play / AppGallery or from emlakkatilim.com.tr and start using it right away.

Log in to Mobile Branch using your Customer No./T.R ID No. and your 6-digit Digital Password. Then, enter the SMS (one-time password) sent to your registered mobile phone number to complete the transaction. You can now access Mobile Branch, Internet Branch and Telephone Banking with a single digital password.

How Can I Obtain My Individual and Corporate Mobile/Internet Branch Password?
On the login screen of our mobile application, tap “I’m a Customer, I Will Create a Password” under the “I Will Activate” section and use the “Obtain Digital Password” menu. Follow the instructions to receive your 6-digit digital password via SMS. On your first login, you can set your own permanent digital password.
The temporary password sent via SMS is valid for 120 hours. You can log in within this period and set your new digital password.

What Do I Need to Do on My First Login?

• To use the application you have downloaded, you need to complete the verification (activation) process. Enter the information requested during the verification process.
• If you wish to log in as an individual user, enter your T.R ID Number or customer number. Enter the temporary password sent to you in the password field. On the next screen, enter the verification code sent to your mobile phone via SMS. After SMS verification, a screen will appear where you can set the permanent digital password you will use. Once you set your password and enter the verification code sent to your mobile phone via SMS, the activation process will be completed.
• If you wish to log in as a corporate user, enter your T.R ID Number or customer number and username. Enter the temporary password sent to you in the password field. On the next screen, enter the verification code sent to your mobile phone via SMS. After SMS verification, a screen will appear where you can set the permanent digital password you will use. Once you set your password and enter the verification code sent to your mobile phone via SMS, the activation process will be completed.
• Single Password: Access all channels, including Telephone Banking, with a single digital password. Separate password concepts such as Secret Word have been discontinued.

I Forgot My Password / It Has Been Blocked. How Can I Get a New Password?
If you have forgotten your Mobile/Internet Branch password or it has been blocked, go to the “I Forgot My Digital Password” menu in our mobile application to receive your 6-digit temporary digital password via SMS. On your first login, you can verify your identity using the temporary password and create a permanent digital password.
The temporary password specified in the SMS is valid for 120 hours.

• Emlak Katılım sends SMS (text messages) and emails to its customers solely for informational purposes and does not request any information from its customers. If you receive a suspicious SMS or e-mail message sent to you using the name of Emlak Participation, please provide information about the issue by calling Emlak Participation Call Center (0850 222 26 26) as soon as possible.
• When creating your digital single-use password, take care to avoid using personal information (such as name, surname, date of birth) or consecutive numbers.
• Do not keep your digital single password information that you have set for accessing the Internet Branch and Mobile Branch anywhere in such a way that it can be accessed by other people, do not share it with anyone, including our bank's staff.
• Do not open emails or SMS messages sent to you from sources whose authenticity you are not sure about.
• Do not install Mobile Branch on a smartphone whose operating system has been interfered with (root or jailbreak). These devices contain a high security risk.
• After completing your transaction, do not leave the Internet Branch or Mobile Branch open; terminate your session at the Internet Branch or Mobile Branch via the exit button.
• Do not leave the smartphone on which the Mobile Branch is installed in a place where someone else can access it, and actively use a security step such as a key lock/pattern on your smartphone.
• You can personalize security applications through the settings menu in the Internet Branch or through the Real Estate Participation Call Center (0850 222 26 26).
• SMS, e-mail, etc. to you for Mobile Branch installation. to incoming links by means of or to application packages that you see while browsing the internet (Apk, IPA, etc.) do not click, do not download. Install the Mobile Branch application only from the screen you are certain belongs to our bank within the AppStore or Google Play app markets.
• If you suspect that the application you have installed to access the Mobile Branch is a fraudulent application, please call the Emlak Participation Call Center (0850 222 26 26) as soon as possible to provide information about this issue.
• If you receive a suspicious SMS or e-mail message sent to you using the name of the Real Estate Participation, please provide information about the issue by calling the Real Estate Participation Call Center (0850 222 26 26) as soon as possible.
• If you encounter a transaction in your accounts that does not belong to you, or if you think that the password information you are using has been learned by third parties, please provide information about this issue by calling Emlak Participation Call Center (0850 222 26 26) as soon as possible.