Accesse Banking

Card Transactions

Emlak Katılım continues to improve Barrier-Free Banking applications. Our service standards in accordance with the criteria in the Law No. 5378 on Disabled Persons and the Regulation on Accessibility of Banking Services are as follows.

Our Branch Works

• Emlak Katılım's signboards, signs and warnings are provided to be of sufficient size and to be illuminated sufficiently. The panels at our branch entrance doors showing the name of the Branch and our working hours are printed in Braille for our visually impaired customers.
• Buttons are placed at the door entrances so that our disabled customers can receive service from our bank personnel.
• Sensible orientation studies were carried out for our visually impaired customers on all branch floors.
• Direction and information boards containing the necessary features have been placed for our visually impaired customers.
• Priority is given to our disabled customers who will receive service from our branches.

Our Customer Satisfaction Center works:

The Customer Satisfaction Center is competent in terms of services to be provided to our disabled customers (staff who know sign language and webchat).

Our Customer Satisfaction Center works:

Necessary trainings are provided to our employees in order to facilitate the transactions of our disabled customers and to communicate with them.

Our ATM work:

• Our ATMs are arranged in accordance with the structure and equipment of our disabled customers.
• Braille alphabet applications have been made on our ATMs.
• Audio menu service is provided at ATMs. Balance inquiry, money withdrawal, money deposit, credit card debt inquiry and credit card debt payment transactions can be performed via the voice menu. Easy usability and adjustable volume of the headphones are provided by the customer.
• Our disabled customers and customers over the age of 70+ can also make transactions free of charge from all our ATMs.

ATM information designed within the scope of accessibility is as follows:

All of our ATMs are suitable for our visually and hearing impaired customers, and their address information is as follows,

• Central Branch ATM: Barbaros Mahallesi, Begonya Sk. No:9A, 34746 Ataşehir/İstanbul  Tel: 216 2752626  Fax: 216 2752627
• Ankara Branch ATM: Ankara Kızılırmak Mah. Muhsin Yazıcıoğlu Cad. No:16 Çankaya / ANKARA Tel: 312 9691010  Fax: 312 9691019
• İkitelli Branch ATM: İstanbul İkitelli OSB. Atatürk Bulvarı No:54/2 İç Kapı No : 1 Başakşehir / İSTANBUL  Tel: 212 8004010  Fax: 212 8004019
• Bursa Branch ATM: Bursa Ahmetpaşa Mah. Fevzi Çakmak Cad. No:67 Osmangazi/BURSA Tel: 224 9098310  Fax: 224 9098319
• İzmir Branch ATM: Gaziosmanpaşa Bulvarı No:15/A Çankaya / İzmir  Tel: 232 5204210
  Fax: 232 5204219
• İzmit Branch ATM: Karabaş Mah. Cumhuriyer Cad. No:166/1A İzmit  Tel: 262 8880410
  Fax: 262 8880419
• Adana Branch ATM: Cemalpaşa Mah. Atatürk Cad. 44/B Seyhan / Adana  Tel: 322 6067010
  Fax: 322 6067019
• Gaziantep Branch ATM: İncili Pınar Mah. Prf. Muammer Aksoy Bulvarı No:28/8 Şehitkamil / Gaziantep  Tel: 342 9096000 - Fax: 342 9096009

In addition, our ATM, the information of which is shared below, provides services in accordance with the orthopedic disabled people.

• Central Branch: Barbaros Mahallesi, Begonya Sk. No:9A, 34746 Ataşehir/İstanbul Tel: 216 2752626

Our Works For Our Website:

Efforts are underway to provide information with the audio menu for the texts on the contracts page.

Our Activities for Branchless Banking:

Internet Banking and Mobile Banking channels work in harmony with screen reader programs.