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Customer Satisfaction

Türkiye Emlak Katılım Bankası A.Ş. internet sitesini ziyaretiniz esnasında kullanılabilecek çerezler ve benzeri teknolojiler hakkında bilgi vermek amacıyla işbu Çerez Politikası’nı hazırlanmıştır.

Customer Satisfaction

Homepage Customer Satisfaction

Your satisfaction is out primary duty!

We offer services through our Customer Satisfaction Center for the opinions, suggestions and complaints of our valued customers. We will evaluate your messages and inform you as soon as possible.

Contact Details

Our Customer Satisfaction Center offers service between 09:00 – 18:00 on weekdays. If you encounter any problem or fraudulence, you must contact our Call Center and inform us.

Mediation

As per the relevant regulations in Labor Law No: 4857 and Turkish Commercial Law No: 6012, it is mandatory to apply mediation for the disputes arising between parties as a cause of action. You can use arabuluculuk@emlakkatilim.com.tr e-mail address for the mediation applications in which our bank is a party.
 
Note: We will make a come-back for the applications to be made within the scope of authorized mediator.

PBAT Retail Customer Arbitration Committee

  • PBAT (TKBB) Retail Customer Arbitration Committee Information Brochure

    İndir

  • PBAT (TKBB) Retail Customer Arbitration Committee Complaint (Application) Form

    İndir

  • Communique on Formation, Working Procedures and Principles of PBAT (TKBB) Retail Customer Arbitration Committee

    İndir