Customers can make complaint statements through our Branches, Call Center, Social Networking Sites, Complaint Websites, Emlak Katılım website without paying any fees or commissions. In interviews through call center, call charges are according to the tariff determined by the operator firm.
The Customer is notified by e-mail of the receipt of complaint demand
Complaint demand is met and evaluated
Analysis of the demand
The relevant branch, Head Office units or customer is contacted to resolve the complaint
The response to customer’s complaint is prepared as a result of analysis
Transmitting the result to the customer through the communication method used by the customer
Closing of the complaint demand
Complaint statement has been completed.